The privacy and security of your personal data is important to us.
This document is structured as follows:
What information do we collect?
How do we use your personal data?
With whom do we share your personal data?
Protection and storage of your personal data
Right of access, rectification, cancellation and restriction of processing
What information do we collect?
Name and surname
Company name if you have provided us with additional information
We do not store additional information about your browsing history
This data, together with your order details and history, is stored in our computer system.
How do we use your data?
Your personal information is compiled in order to manage your account, to execute our service properly and to improve it. It is treated as strictly confidential for all purposes. It is only shared with third party companies when required to perform our service.
At no time will we share your information with third party companies that are not involved in the provision of our service, such as marketing and advertising companies.
Basic data and transactional information are necessary for the performance of our service. The technical specifications of your device and your connection are collected in order to improve the technical functioning of our Website.
In the event that you opt-in to receive promotional mailings, your information will be used to send you special offers or general information about our service. If you no longer wish to receive mailings of this nature, you may withdraw your consent in the “My Account” section.
Please keep in mind that by sharing comments about an order, you are consenting to our use of such comments on our Website and potentially in any marketing or advertising materials. In this regard, only your first name and the first letter of your last name will appear.
With whom do we share your data?
In the course of providing our service, we collaborate with certain third party companies who may need to take part in processing your personal information on our behalf (“Information Managers”), for example:
The chat and phone system, SMS messaging system, newsletter sending system, and other analytical tools we use are handled by third party companies that store the information on their own servers.
We make every effort to ensure that only Information Managers receive data that is strictly necessary and that they treat it with the same regard as we do. Particularly in the case of third party companies located in countries where privacy laws do not provide an equivalent level of protection to that required by the European Union, such as the United States of America, we implement additional means to ensure that your data is treated confidentially and with a similar level of protection.
We may be asked by certain security agencies or third parties to disclose your data in response to a legal request or court order. Upon receipt of such requests, we will act responsibly and safeguard your interests.
In this regard, you agree that we may disclose or share your personal information with third parties as set forth above for the purpose of performing our services, and, where applicable, based on your express consent.
Protection and retention of your data
We make every effort to protect your information from unauthorized access and unlawful procedures, accidental loss, destruction or damage.
We will retain your information for a reasonable period or as required by law.
However, the transmission of information over the Internet is not entirely reliable. Once information is received, we will employ strict security procedures and safeguards to try to prevent unauthorized access.
The Company will take all reasonable precautions to ensure secure, encrypted storage of your password. We recommend that you use a combination of upper case letters, lower case letters, and numbers or special characters to make it as secure as possible. You are responsible for keeping your password confidential. We recommend that you do not share it with anyone.
Right of access, rectification, deletion and limitation of processing
You have the right to see the information we hold about you (“access”), to request that we make changes to ensure that everything is accurate and up to date (“rectification”), and to exercise your rights to erasure and restriction of processing of your personal data. If you wish to exercise any of these rights, please contact us via the contact details below.
Please keep in mind that the deletion of your data does not include the destruction of your transactional billing information as we are required by law to retain this data. In the event of a data deletion request, all of your basic personal data will be anonymized, however your order and invoice history will be retained in our system for a period of 60 months.
If you have any comments or queries regarding our use of your personal information, or wish to exercise your rights (point 5), please send us an email to [email protected]